Training code ninjas
Making your code poetry
Boldly go forward
if a feature or product were legitimately easy the user would not be writing in to support about how stuck they are.
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The best support is a conversation. The best support happens when a user learns how to do something new and you learn about how your product can be better.
If you ever provide custom support, this article is a must read.
Aaron Jorbin is a Washington, DC based Web Developer who builds and manages custom websites, applications, and WordPress plugins. He strives to always build high quality experiences for all users of web applications.
He also writes and shares information about the past, his random opinions, and personal adventures.